Private Chef Service Terms and Conditions

Alargo do not believe in hiding the "small print", often referred to as Terms and Conditions, so please familiarize yourselves with the below text to feel reassured about our services and liability. By using our website and the services ‘Alargo’ provides, you agree to the terms and conditions. If you do not accept these terms and conditions, you must refrain from using the website and the services. Alargo AS is registered in Norway under the trading name of ‘Alargo’, Company Registration Number: 912 060 349. www.alargo.no and www.alargo.com is operated by Alargo AS, also known as "alargo”, "Alargo”, “we”, “us” and “our".

It is also important that you read the information in our accompanying literature carefully (as reproduced on our website) and check the details confirmed back to you at the time of booking, as this form the basis of your agreement with us. And remember when you tick the box ‘I have read and agreed the Terms & Conditions’, you agree to the following conditions relating to private chef services as stated below.

The Alargo Private Chef Service

Our Service and Product

Alargo provides Private Chef Services through www.alargo.no and www.alargo.com and its related / affiliated / partnered websites. Through our website we provide a platform whereby Guests may schedule meal preparation completed by an independent and certified Chef who we enlist on the Alargo website (s). Alargo act as a broker for the Private Chef arrangements. Our employees do not carry out any functions relating to cooking or meal preparation. We have teamed up with culinary professionals to carry out these duties. Through our website, Alargo presents you with a range of menus, designed by our dedicated Chefs, who prepare and serve the meal at your choice of location. This is the Private Chef Service – also referred to as "service". You can reserve the service through our Online Portal and pay online or by bank transfer. Our customers – also referred to as "Guests" will be able to arrange the menu, chef, times, location and calculate price using the Alargo website as an online intermediate agent.

Alargo has teamed up with qualified highly trained and professional chefs who provide great food and wine experiences, where Alargo acts as a third-party agent. The agreement for the arranged service between the Chef and the Guest is made possible by using the Alargo online tool and promotion of the services through our website. Your chosen menu, together beverages is prepared and served by a chef at a venue of your choice. If you have selected any alcoholic beverages to accompany your meal, the licensed chef will only serve guests above 18 years of age. All food and (alcoholic) beverages are served by a licensed chef. Alargo, our company and our website will only be an intermediary part allowing for individual Guests and Chefs to perform the services, by using the Alargo website and platform.

Service Delivery

The available times of the Private Chef Service provision will be provided during the booking process. Different chefs offer different times and duration of service provision, so please make sure to select the timeframe, which is best suited for you and your party. The times and the duration of the service provision will be clearly stated on your Voucher. Amending the time and/or day of service is subject to availability and extra fees may apply.

Cleaning

All chefs will leave the place of the service clean and tidy. After the end of the service the place will be thoroughly cleaned and all utensils will be washed up.

Special Functions

Alargo wishes to maintain a family atmosphere for the quiet enjoyment of guests. We provide our Private Chef Services to family groups and responsible adults and couples only! We may cater for special functions such as ceremonies, birthdays, etc. but only with the property owners consent and written permission. Guests shall be respectfully quiet and peaceful, so as not to disturb the local residents in the area during the provision of our services.

Limitation of Liability

Alargo acts as an agent only on behalf of the Chef and his/her/their team. We do not assume any liability for personal or property loss and damage or injury during and after the provision of the private chef service.

Alargo is not contractually involved in the provision of the service. We do not provide food, nor wine. The Private Chef experience is made entirely by your party and the Chef. The agreement of the service is therefore between the Chef and the Guests, using the Alargo website and online platform. Alargo cannot bear any responsibility to the execution of the service, other than the provision of the Chefs, the handling of the reservation in terms of choice of menu, payment, confirmation and information.

We cannot guarantee the quality and smooth operation of the service performed by the chef at your chosen location. We do not assume any liability connected with: the quality of the service, its compliance with the local law or the adequacy of the services offered by the Chef; the reliability and accuracy of all information relating to the services or the professional qualification of chefs.

In the unlikely event of an Alargo guest wishing to make a complaint about the private chef service, the guest will be encouraged to contact Alargo by email to privatechef@alargo.com to notify us of the complaint. Alargo will act as an intermediate, and pursue to resolve the dispute between the chef and the guests as a third party intermediate. Alargo assumes no obligations other than those relating to our role as online agent for the provision of Private Chef Services. Moreover do we not have any guarantee of your personal taste of the food or wine provided at the Private Chef Service.

Your Liability

Guests are responsible for stating clearly and well in advance any nutrition or special requirements such as food allergies, intolerances, limitations to the consumption of certain ingredients, vegan and vegetarian requirements etc. Failure to notify may lead to service failures on the guests’ behalf without reimbursement.

To the extent which is reasonable, the guest will agree to indemnify Alargo, our partners and the chefs against all losses, expenses, damages and costs that may result from non – compliance of the provisions of these terms and conditions. Apart from providing all the above mentioned (including payment, special requirements related to ingredients, etc.) You need to ensure your place of venue is suitable:

If you stay in an Alargo Property, you are required;

  • To be present at the mutually agreed venue 30 – 45 minutes prior to the service to allow for the chefs to commence the service on time, unless specified differently on the voucher.
  • To ensure any nutrition or special requirements, allergies, intolerances, limitations to the consumption of certain ingredients are informed to us at the time of booking.

If you stay in a Third Party Accommodation, you require;

  • Prior permission by the owner of the accommodation that a service will take place. We do not provide Private Chef Service in properties where the owners do not permit or allow for third party services to be provided. It is important that you have the required consent from the owner of your chosen location.
  • Providing Alargo with a link of the accommodation where sufficient pictorial material would be available, to ensure the chosen accommodation has all the required facilities for the Private Chef Service, and that it is suitable and fall within the area where we provide the service.
  • Informing us in writing if there are any shortfalls in equipment at the chosen venue. (i.e. unserviceable BBQ when you have selected a BBQ menu). Our partnered chefs will always carry with them extra equipment such as cutlery, but they are not obliged to carry equipment such as a free standing BBQ, cookers, etc.

Number of Guests and their Ages

Please ensure you do not exceed the maximum number of guests allowed in each Private Chef session. Additional guests not already included on the voucher will not be served. The ages of Children are always stated during the booking process and may be different from Chef to Chef. The quantity of the food served will be adjusted according to the ages of the children in the group.

Cancellation or Alteration by Our Chefs

In the highly unlikely event of the Chef being unavailable to perform the service, due to unforeseen circumstances, Alargo reserves the right to provide you with substitute Chef, without liability. If a comparable alternative cannot be made available, Guests will receive a complete refund of the Private Chef Service cost. Alargo will only be accountable for services booked through www.alargo.com / www.alargo.no and cannot be made responsible for other arrangements or items booked or purchased separately in connection to the planned service or event (e.g. own beverages purchased separately by the guests at their own leisure).

So, to sum up Our Services…

We put Chefs in touch with people seeking for great culinary experiences with a private chef. Our ‘Online Booking Service’ is not for the use of long term arrangements or those looking for permanent provision of chef services. We may provide such services only by case and only on demand. Please contact us for further details and we will be happy to help.

Payment Terms and Conditions

Our Payment Policy

Once you reserve a Private Chef online with us, a minimum deposit of 30% is due at the time of booking. The remainder of the balance must be paid in full no later than 60 days before the provision of the service. For “late bookings” the full amount will be requested at the time of booking. Late bookings are considered bookings made less than 60 days prior to arrival. For details, please refer to the table below:

Days before service provision % of total payment
>= 60 30%
< 60 100% (or the remainder 70%)

When reserving your Private Chef, you will be given two options for paying the deposit and the remaining balance of your service.

a. Online payment by credit/debit card.
b. Bank transfer to our account.

As we provide confirmed online bookings and requests, please note that Online booking confirmations are always instant. Your deposit is charged from the credit card right away and the reservation is considered confirmed.

For Online Requests your credit card will only be charged after the Chef has accepted the request. When payment is processed, the reservation is considered confirmed. Hence, the status of your payment is what makes a reservation confirmed. Alargo will only charge your credit card once a Private Chef Booking is confirmed. We will also email you with a booking confirmation, reference number and information regarding the accommodation for each confirmed booking made though Alargo.

All services include VAT and the price on the menu is per person. The final price will be shown on the checkout page.

Credit & Debit card charges

If you use a credit card to make payments, additional bank charges will apply which will be added at the payment stage.

Our Cancellation Policy

We have the following cancellation policy and fees in place, always in accordance with our Payment Policy:

* If you cancel before 120 days or more, a 10% fee from the total cost will occur.
* Between 119 – 80 days before the service, a 15% fee will occur.
* Between 79- 60 days before the service, a 20% fee will occur.
* Between 59 – 45 days before the service, a 50% fee from will occur.
* If you cancel your reservation 44 or less days before the check in, you will be charged the full amount and there will be no refund.

Please see the Cancelation Policy Table below:

Days before service % charge of the total amount % refund of the total amount
> = 120 10 20
119 - 80 15 15
79 - 60 20 10
59 - 45 50 50
< = 44 100 0

Any third party charges upon refunding would be passed onto you (e.g. bank transfer charges). All refunds will be paid within 5 working days, counting from the next working day of the cancellation. Please also note that all cancellations must be made only in writing (email) or online through your profile at www.alargo.com / www.alargo.no, unless they occur due to no payments within the agreed time frames.

Cancellations made prior to receiving a booking confirmation do not incur any fees.

Disclaimer

Alargo is not responsible for inadvertent errors on our website. All rates and Private Chef Service details are subject to change without prior notice.

Your use of the Alargo Website

You should only use our website if you are at least 18 years of age. You also agree to provide us with complete, accurate and current information when reserving or booking a Private Chef through us. We will only use and store your information in accordance with our Privacy Policy.

You acknowledge that Alargo will send you emails and (if agreed by you) SMS relating to your transactions and other activities on the website.

You may also agree to regular Alargo newsletters to be sent electronically, and you can opt out of receiving them at any time.

Force Majeure

Alargo has no liability for any lack of performance, unavailability or failure of any services or the Alargo website or for any failure of Alargo to comply with these terms and conditions where the same arises from any cause reasonably beyond the control of Alargo.

No Waiver

If we do not exercise or enforce any right available to us under these terms and conditions, it does not constitute a waiver of those rights.

Partial Invalidity

If any provision of these terms and conditions becomes or is held to be invalid, unenforceable or illegal for any reason, and in any respect, that provision shall be severed from the remaining terms and conditions, which shall continue in full force and effect.

Governing Law

These terms and conditions are governed by the laws of Norway, where our company is based.

Alargo Property Rights

Alargo AS owns all rights in relation to the Alargo.com website (such as; text, graphics, logos, icons) and the booking software and other material underlying and forming part of the services and the website. You may not without our prior written permission, in any form or by any means: adapt, reproduce, copy, store, distribute, print, display, perform, publish or create derivative works from any part of this website; or commercialize, copy, or on-sell any information, or items obtained from any part of this website.

The Company reserves the right to modify these terms and conditions at any time. In this case, the conditions will be those in effect on the date of the Service by the User.